ACE CAMPS TRAVEL, LLC: PRIVACY POLICY

Effective and modified as of: June 17, 2024

Introduction

Ace Camps Travel, LLC. ("Company" or "We") respects your privacy. We are committed to protecting your privacy through our compliance with this policy. This policy describes the types of personal information we may collect from you and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This privacy policy applies to information we collect:

  • ·  On our website: https://acecampstravel.com (the “Website”).

  • ·  In email, text, and other electronic messages between you and us.

  • ·  When you interact with our advertisements and social media posts on third-party websites and services.

· Offline when we interact with you in person.

This privacy policy does not apply to information collected by any third party, including through any application or content (including advertising), that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

User Consent: By accessing or using our Website, you represent that you are at least 18 years old and you consent to our data practices described in this privacy policy.

Processing and Storage in United States and Canada

If you are visiting our Websites from outside the United States or Canada, please be aware that your information will be transferred to, stored, and processed in the United States and Canada where we operate the business. By visiting our Website or submitting a request to register for a trip, you have given us your express and informed consent to transfer the data that you provide to us to the United States and Canada and to process it in the United States and Canada. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we do take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Information We Collect About You and How We Collect It

We collect several types of information from and about users, including information:

· By which you may be personally identified, such as name, email address, telephone number, physical address, and passport number;

· That is about you but individually does not identify you, such as your gender, age range, and health information (e.g., allergies and dietary restrictions); and/or

· About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • ·  Directly from you when you provide it to us.

  • ·  Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

· From third parties, for example, when we work with companies that find individuals interested in our tour services.

Information You Provide to Us

The information we collect on or through our Website may include:

· Information that you provide by filling in forms on our Website or forms we send to you via email. This includes information provided at the time of subscribing to our newsletter, contacting us via our contact us form, and submitting a request to book a trip. When you a book a trip with us, we may collect your contact information (name, email, and phone number), the trip you are interested in, age range, gender, dietary restrictions, allergies, accessibility and mobility limitations, information about a traveling partner, passport number, among other information, We may also ask you for information when you report a problem with our Website.

· Records and copies of your correspondence (including email addresses), if you contact us.

· Your responses to surveys that we might ask you to complete for research purposes or to learn more about a trip experience with us.

· Details of transactions you carry out through our Website and of the fulfillment of your booking. You may be required to provide financial information before placing an order through our Website. We may send you a link to a payment invoice (e.g. PayPal or QuickBooks) to pay via your bank account or credit card.

· Your social media handle(s) that you share with us.

If you provide us with information about your travel partner(s), you are responsible for ensuring that you have the right to share their information with us.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

· Details of your visits to our Website, including traffic data, location data, and data about the resources you access and use on the Website.

· Information about your computer and internet connection, including your IP address, operating system, and browser type.

Our third party partners (e.g., email provider), may also collect automatic data about your interactions with the emails we send you.

The information we collect automatically may be associated with personal information. This helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • ·  Estimate our audience size.

  • ·  View usage patterns and interest levels in certain portions of our Website.

  • ·  Store information about your preferences, allowing us to customize our Website according to your individual interests.

· Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:

· Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

· Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email or clicked on links in an email and for other related website statistics (for example, recording the popularity of certain content and verifying system and server integrity).

The categories of personal information we may collect include identifiers, protected classification information (e.g., age, gender), Internet and network activity, and location data.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • ·  To provide and improve our services.

  • ·  To provide you with information, products, or services that you request from us, including information about your booking.

  • ·  To provide you with notices about your account or your trip.

  • ·  To otherwise communicate with you to provide our services to you.

  • ·  To fulfill any other purpose for which you provide it.

  • ·  To carry out our obligations and enforce our terms, including for billing and collection.

· To prevent or stop activity that we may think is, or is at risk of being, illegal, unethical or legally actionable activity.

  • ·  To protect our rights, privacy, safety or property, and that of you and others.

  • ·  To protect our operations and the security of our business.

  • ·  To comply with legal process and our legal obligations.

  • ·  To respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties.

  • ·  To notify you about changes to our Website or products or services.

  • ·  To allow you to participate in interactive features on our Website.

  • ·  To tag you in photos and engage with you on social media, if you have shared your social media handle(s) with us.

· To send you our newsletter (see Choices About How We Use and Disclose Your Information, for information about unsubscribing).

· To contact you about our own recommended services and products that may be of interest to you (see Choices About How We Use and Disclose Your Information, for information about unsubscribing).

  • ·  In any other way we may describe when you provide the information.

  • ·  For any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information:

  • ·  To our subsidiaries and affiliates.

  • ·  To contractors, vendors, and other service providers (including artists and tour managers) we use to support our business and provide our services to you.

· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

  • ·  To fulfill the purpose for which you provide it.

  • ·  To carry out our obligations and enforce our terms, including for billing and collection.

· To prevent or stop activity that we may think is, or is at risk of being, illegal, unethical or legally actionable activity.

  • ·  To protect our rights, privacy, safety or property, and that of you and others.

  • ·  To protect our operations and the security of our business.

  • ·  To comply with legal process and our legal obligations.

  • ·  To respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties.

  • ·  For any other purpose disclosed by us when you provide the information.

  • ·  With your consent.

    The categories of personal information we may disclose include identifiers, protected classification information (e.g., age, gender), Internet and network activity, and location data.

Text Communication and Social Media Channels

When you travel with us, our tour manager will create a communication/text channel (e.g., WhatsApp) with your contact information and the contact information of all other guests on that trip. The purpose of creating this channel is to facilitate communications between the tour manager and all guests as well as communications among guests. By traveling with us you consent to our tour manager texting you for this purpose. You can remove yourself from the channel at any time.

We may create social media groups or channels that you can join. The group or channel may be created for an upcoming or existing trip or for building community. Depending on the group or channel you will either have the opportunity to join or you will be added to the group or channel with your permission. You can remove yourself from the group or channel at any time.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

· Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our products or services, you can email us at hello@acecampstravel.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to administrative emails we may need to send to you.

· Removing Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

Do Not Track signals: Your web browser may transmit a “Do Not Track” (“DNT”) signal to our Website. We do not currently respond to DNT signals.

Your Rights

You may send us an email at hello@acecampstravel.com to request:

  • ·  access to your personal information,

  • ·  corrections to your personal information, and

  • ·  deletion of your personal information.

    You may have additional rights regarding our use of their personal information depending on where you live. For example, in addition to access, correction, and deletion rights, you may also have the right to:
    data portability, restrict and object to processing, withdraw consent, know the names of our subprocessors, appeal decisions, and lodge a complaint. The exact scope of these rights may vary by country. To exercise any of these rights please email us at hello@acecampstravel.com.

We currently do not sell your information or share your information with third parties to engage in targeted advertising across websites and applications. We also do not use sensitive personal data except as necessary to provide our services. We do not engage in automated decision making or profiling.

Data Security

The security of your information is important to us. We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Retention of Data

We will retain your personal information for the period reasonably necessary to fulfill the purposes outlined in this Privacy Policy or until an individual requests deletion in accordance with applicable law and this privacy policy, unless a longer retention period is required by law.

Third Parties

This Privacy Policy does not cover, and we are not responsible for, the privacy, data or other practices of any third parties including any third parties (including social media platforms such as Facebook and Instagram) operating any site or service to which our Website links (except as required by applicable law) or any artists, tour managers, or other suppliers. The inclusion of a link or a social media button on the Website does not imply endorsement of the linked site or service by us. When you click on social media buttons on our Website, you will be redirected to those third parties’ platforms and websites and subject to their data practices. The third parties are bound by their own privacy policies. You are responsible for knowing and understanding their policies and terms.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. Where required by law, we will get your consent to make changes to our data practices.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: hello@acecampstravel.com